Service Policies

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Service Policy


I. Overview


1) This After-sales Policy only applies to Shenzhen RYZE Tech. Co., Ltd products purchased for your own use and not for resale.
2) By purchasing Ryze products, you acknowledge that you have read and agreed to this policy.

II. Coverage

Ryze warrants that each Ryze product will be free from material and workmanship defects under normal use during the warranty period. The warranty period starts from the date when your Ryze product is purchased or shall be set separately by Ryze.

III. How to Obtain After-sales Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Ryze.
After-sales services may not be provided, and After-sales Policy may be different in some areas. Additional charges may apply outside of Ryze’s service areas. Please contact Ryze for information specific to your location.

IV. Return & Refund Service, Replacement Service, and Warranty Repair Policy

1. Return & Refund Service
Ryze guarantees that subject to the following conditions, Return & Refund Service and Replacement Service can be requested by providing a legal proof of purchase. You can request Return & Refund Service within 7 calendar days of receiving the product (calculating from the next day when the product is received), and Replacement Service within 15 calendar days of receiving the product.
Type 1: The product has a manufacturing defect or quality issue.
It is determined that it is a quality issue after the product has been analyzed by Ryze or the service center authorized by Ryze. Return & Refund Service can be provided at a given time.
Type 2: The product is damaged during transit, incorrect items are sent, items are missing, or the product does not match the original description of the product shown on the website.If the package is damaged during transit, incorrect items are sent, or items are missing, do not sign for the package. Take a photo for proof. If the package has been signed for, obtain a proof of damage during transit issued by the courier. For other reasons, Return & Refund Service can be provided at a given time after confirmation from Ryze.
Notes:
i. Return & Refund Service and Replacement Service will not be provided where:
1) A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
2) Damage is caused to the product by uncontrollable external factors, including earthquake, fire, floods, lightning strikes, or transportation accident.
3) A product sent to Ryze for Return & Refund and Replacement Services does not include all original accessories, attachments or packaging.
4) A product is not delivered to Ryze within seven (7) calendar days after Return & Refund Service confirmation is sent from Ryze.
5) Not all products for Return & Refund and Replacement Services are sent to Ryze.
6) Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for.
7) Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation not in accordance with official instructions or manuals.
ii. If it meets the replacement service requirements, the warranty period of the replacement product should be recalculated.

2. Warranty Repair Policy
You can request Warranty Repair Service where:
1) The product under warranty has a manufacturing defect.
2) A valid proof-of-purchase or receipt is provided.
If it is detected that the product meets the warranty repair service, diagnosis and material fees, and labor costs will be covered by Ryze.
This policy does not cover the following:
1) Crashes or damage caused by non-manufacturing factors, including but not limited to, pilot errors.
2) Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
3) Damage caused by unauthorized modification, disassembly, repair, or shell opening not in accordance with official instructions or manuals.
4) A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
5) Damage is caused to the product by uncontrollable external factors, including earthquake, fire, floods, lightning strikes, or transportation accident.
6) Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for.
7) The product is out of warranty.
8) Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
9) Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation not in accordance with official instructions or manuals.
10) A product is not delivered to Ryze within seven calendar days after Warranty Repair Service confirmation is sent from Ryze.

3. Others
1) The warranty of the product is not globally available due to product version differences. After-sales services may vary with respect to your product, or the country of purchase.
2) Make copies of all data contained on your product as the data may be lost during the repair process. Or Ryze shall not be responsible for the loss of any data.
3) If Ryze determines that the issue is not covered by this Warranty Repair Policy, you will have to apply for Paid Repair Service or choose to send your product back.
4) The above terms do not affect other rights of consumers under local law.

V. Product and Part Replacement

When After-sales service involves the replacement of a product or part, the replaced product or part becomes Ryze’s property and the replacement product or part becomes your property. Only unaltered Ryze products, and parts are eligible for replacement.
Replacement products or parts provided by Ryze may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty. A new serial number will be bound to the replacement product or component.

VI. Use of Personal Contact Information

If you obtain service under this policy, you authorize Ryze to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. Ryze may use this information to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. To achieve these aims, you authorize Ryze to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.

VII. Limitation of Liability

When receiving service, Ryze is responsible for loss or damage to your product only while it is in Ryze's possession or transit, if Ryze is responsible for transportation.
Ryze is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall Ryze, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability:
1) Third party claims against you for damages
2) Loss, damage or disclosure of your data
3) Special, incidental, punitive, indirect or consequential damage, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of Ryze, its affiliates, suppliers, resellers, or service providers for damage from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which Ryze is liable under the law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

VIII. Warranty Period

1. Aircraft: 6 Months
2. Battery: 6 Months,Not Damaged and Corroded,Charge Cycle Less than 200 Times
3. Propellers and Accessories: No Warranty
*The warranty period varies based on the local laws and regulations.
Ryze reserves the right of final explanation to the above policies.

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